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Friday, 7 March 2008

Why Do So Many Merchants Have Their Heads Up Their Arses?

Email systems can be an unfortunate thing. If you send out emails to everyone instead of one person you can open up a can of worms. This happened with an email about Woorlworths and their brand bidding policy and was exposed on "the forum".

It has transpired (correct me if I'm wrong!) that Woolworths have a closed brand bidding "group" of one!! How many bloody times do seasoned affiliates have to tell merchants that this is stupidity of the highest order?!!?!

There have been so many blog posts about this that it unbelievable that people are ignoring this sage advice and instead being exceptionally lazy had preferring the easy option of placing their heads up their arses:

I can't believe that Woolworth's Shareholders would accept the flagrant wasting of their marketing spend on this stupid closed brand-bidding group.

I'm just about to buy some shares in Woolworths Group PLC so I can attend their AGM and raise the question of the probable million or so they are wasting. It is no wonder they made a reported loss of £40.9 million in the half ear to 4 August 2007 if they operate their business without a keen eye on the bottom line and their marketing costs which totalled £264.6m (including selling costs).

With negative cash flow of £82.8m over the same period surely 
they have to cut out as much unnecessary costs as possible?
I wonder how much their £8.5 million
overdraft they had on 4th August 2007 has grown because of their naive brand bidding policy?

They should NOT be using the affiliate marketing channel and its cookies to manage its online brand management campaign. They should be paying their Search Marketing Agency a retainer to look after it and cut the associated costs by at least 95% and not let one lucky affilaite walk away with the profits!

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3 Comments:

At 7 March 2008 at 09:50 , Anonymous Anonymous said...

My understanding (I may be wrong) is that there is one affiliate who controls all the direct PPC, not just the brand.

 
At 7 March 2008 at 10:07 , Blogger getvisible said...

I have just spent this weekend's beer money in the swear box!

I'll have to make do with a "FFS"!

 
At 26 March 2008 at 09:27 , Anonymous Anonymous said...

Hi Lee,

Sorry been busy and missed this original thread. firstly I have to say that in general I agree with most affiliates feelings about closed brand bidding groups. However in the instance of Woolworths, the issue is slightly different, as Dave McFarlane mentions they have one PPC affiliate who works in the space.

To shed more light on this, Woolworths were concerned with the value of their 3rd party search and the volumes it was driving. They wanted to trial a PPC affiliate to measure comparable performance based against their own fixed ROI targets. Obviously Brand is easy and lucrative so commissions are vastly scaled back for brand related keywords. This partnership only exists so long as the merchant drives significant volumes from generic search terms and we run this through a seperate affiliate account so we have visibility on all the incremental elements to confirm no brand overlap. The campaign has had to be flexible and run only pre christmas and then again in March which has allowed the affiliate to prove the value.

This has however highlighted another concern raised by affiliates regarding brand affiliate links 'hijacking' returning affiliate traffic.

Woolworths did previously de-duplicate traffic against their own paid search, however we have been working together on a permanent solution to address this concern going forward. I'm pleased to say that we are 99% of the way there and in essence the brand affiliate link will not overwrite existing affiliate cookies. We will be writing about this on the forum in more detail in due course and this will form the network standard for any merchant programme that chooses to use affiliates for controlled PPC in the same way.

I'm hoping this explanation gives a clearer picture behind Woolworths and AW's thinking and also gives you the scoop on what we are doing to address the returning customer issue.

Kind Regards

Mark

 

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