Why Don't Companies Think Things Through Properly?

I got an email from ThompsonFly for my trip to Portugal saying the flight was now a fair bit earlier. I phone up the Parking at Coventry Airport people and fine, fantastic they changed my parking details there and then (6pm) and I get an email instantly with my new details.

But, Hertz, oh no. Nothing could be that simple. I had to ammend the booking details. To pick the motor up earlier of course. But because I've got a new credit card (I lost the old one - but would be the same if it expired) I couldn't amend the times. I was met with the message "CANNOT CHANGE METHOD OF PAYMENT - MUST CHANGE REQUEST OR CANCEL [DE682]". Don't they realise that if they've booked a month ago that they may not have the same credit card?

Bollocks to them. I'll turn up two hours earlier and if they don't like it they can munch on my fist! Grrr!

Why don't big companies really think through the way they do business online?

Even now with my rescheduled flights, there's a small print on the email saying I have to click a link on the bottom of it to confirm the new details. If I didn't spot it I'm sure I wouldn't be allowed on! Any usability companies out there want to give them a call??