Amazon Customer Service Redeem Themselves

I tried to get some books delivered to a client's address from Amazon. Admittedly many sat-nav shows the postcode to be on a parrell address - but the Home Delivery Network has been plonkers for not finding the front of the building and attemting delivery.

They said a card was left but there's generally 400 people there during the day and a reception that is always staffed. No one has forwarded a card to me so I think they may be telling porkies ....

Then you try and contact Amazon and it's a nightmare. The contact us form doesn't work, you can't forward them any information. Then you use their call back service. If you put in a land line then it goes off to India and the line is absolutely crap - you can't hear a thing.

So think if I put in a mobile number they may route it to the UK and thankfully they did! The guy on the phone must have had a few complaints recently as he said that "all they've got to do is deliver a parcel and if they can't do that they're idiots". He said he was going to raise the issue with the management and take the matter further.

At last an online retailer that takes the matter seriously - that was even before I told him I run the "Delivery Hell" forum!!!

I've had a fair amount of other people comment on my "City Link are crap" post so I'm not the only one that has problems with couriers! How has everyone else got on with them?

It so often seems that merchants are only as good as the last link in the chain - the couriers. I wonder how much of merchants' time is taken up faffing around with non-delivery?